You are not alone. Slack has been delayed by many people around the world since Thursday evening and some people still struggle to access text messaging or even slack.com on early Friday morning.
Slack says it’s a DNS problem and that your ISP may want to change its settings.
“We are aware of DNS-related connections that affect fewer users. The problem was caused by our switch not in connection with the program and other DNS applications,” Slack said in a statement on Twitter at 4 p.m. ET Thursday.
“In order to resolve this as soon as possible, your ISP (Internet Service Provider) must delete their slack.com DNS profile. Please ask your website team for this, “the company continued.
When will the work return? Initially, Slack sent word that he expects the service to be restored to everyone within 12 hours. But the figure was revised at the end of the tweet until 24 hours later. some people trying to get to work on Friday.
By Thursday night Slack suggested switching to Google’s DNS servers as a possible solution and reloading Slack by holding down control and command while typing R.
“We’re seeing some signs of improvement, and reloading Slack (Ctrl/Command + R) may allow Slack to load again. The issue is not resolved for everyone, however, and we’ll be back again once we have another update to share,” Slack tweeted.
Many people in countries on the other side of the globe, like Sweden and Australia, have been without Slack during their entire workday, leading to complaints from workers trying to get something done. Ironically, those same people they can’t even open status.slack.com to see updates and send tweets to the company.
Slack did not answer questions overnight but will change the subject as soon as we hear of it.